At Home Genius Exteriors, we’re not just another home improvement company—we’re redefining what it means to deliver top-tier service and support to both our customers and our team. In just five years, we’ve experienced explosive growth, skyrocketing from $3M to $200M in revenue. Our sights are set on becoming a nationwide leader in the industry by 2030, with plans to continue our rapid expansion and innovation.
What sets Home Genius Exteriors apart is our unwavering commitment to providing "A Different Experience." We prioritize customer satisfaction and ensure every interaction with our company is tailored, professional, and built on trust. Our values extend beyond our customers—creating a workplace culture that is energetic, fun, and empowering for our employees. We offer ongoing training and development to cultivate the next generation of business leaders, ensuring every member of our team has the tools and opportunities to succeed.
Recognized on the Forbes list of top employers, Home Genius Exteriors is dedicated to fostering a culture where every team member feels supported, valued, and equipped for growth. Join us in Hudson, Ohio, and be part of a company that is reshaping the home improvement landscape and building a future where excellence is the standard.
Why Choose Home Genius Exteriors?
- Rapidly Growing Industry Leader: From $3M to $200M in just five years, with a clear path to becoming a nationwide powerhouse.
- Innovative Work Culture: We believe in empowering our employees through hands-on training, mentorship, and leadership development.
- Customer-Centric Mission: Our "Different Experience" approach prioritizes delivering top-quality service and building trust with every homeowner.
- Career Growth Opportunities: We invest in your personal and professional growth with ample room for advancement as we expand.
- Supportive, Fun Environment: Join a team that celebrates collaboration, innovation, and success—both in and out of the office.
Where You Come In
As the Customer Care Manager - Digital Channels, you will lead the charge in delivering an outstanding customer experience. Reporting to the Director of Brand Reputation, you will lead a team and manage customer interactions across digital, text, and email channels, ensuring that each touchpoint reflects our core values of trust, innovation, and commitment to excellence. Your role is key in driving customer loyalty and enhancing each customer’s experience.
Key Responsibilities:
- Own the customer experience: Oversee all communication channels to ensure customers receive a seamless, personalized experience from start to finish.
- Lead and innovate: Develop and implement strategies that enhance customer satisfaction, improve retention, and represent the customer’s voice across the organization.
- Handle escalations: Resolve high-level customer complaints with empathy, ensuring timely and effective solutions.
- Collaborate cross-functionally: Work closely with various teams to ensure customer feedback informs product development and guides service enhancements.
- Analyze and optimize: Track key performance metrics such as customer satisfaction to continually improve processes.
- Customer-centric projects: Lead customer-focused initiatives that foster a culture of excellence and innovation throughout the company.
Qualifications:
- 5+ years of experience in customer success management or a related field.
- Proven track record of driving customer satisfaction and retention in a fast-paced environment.
- Excellent verbal and written communication skills to effectively interact with both customers and internal teams.
- Strong problem-solving abilities and a creative mindset for resolving customer issues.
- Experience with CRM tools and customer service platforms.
- A passion for home improvement and creating positive customer experiences.
- Flexible schedule with ability to work on weekends as needed
What You Bring:
- Customer-obsessed mindset: You are passionate about creating a memorable customer experience.
- Attention to detail: You ensure that every customer interaction is thoughtful and aligned with our brand values.
- Leadership and collaboration: You thrive in a team environment and are eager to work with other departments to improve the customer journey.
Why Home Genius Exteriors?
- Be part of a growing team: Join a company that has grown from $3M to $200M in five years and is on track for nationwide expansion by 2030.
- Career growth: We offer ample opportunities for professional development in a fast-paced, innovative environment.
- Supportive culture: Enjoy a work environment that encourages collaboration and personal growth.
- Work-life balance: Flexible schedules and comprehensive benefits.
Benefits:
- Competitive salary + Performance bonus opportunities
- Health, dental, and vision insurance
- Paid time off
- Career development opportunities
Be a part of the Home Genius Exteriors team, where your passion for customer success will make a real difference in the lives of homeowners.